Terms & Conditions
Last updated: October 26, 2025
1. Introduction
Welcome to Cafe Luna Vista! These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, and food ordering and delivery services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Cafe Luna Vista operates from Near Court Road, Shopian, Jammu and Kashmir, providing food ordering and delivery services to customers in our service area.
2. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent that you are of legal age to form a binding contract with Cafe Luna Vista.
3. User Account
To place orders, you may need to create an account by providing:
- Your phone number for authentication
- Your name and delivery address
- Any other information required for order processing
You agree to:
- Provide accurate and complete information
- Maintain the security of your account
- Accept responsibility for all activities under your account
- Notify us of any unauthorized use
4. Orders and Pricing
4.1 Placing Orders
- Orders are subject to acceptance by Cafe Luna Vista
- We reserve the right to accept or reject orders
- Order confirmation does not guarantee acceptance
4.2 Pricing
- All prices are in Indian Rupees (INR) including taxes
- Prices are subject to change without notice
- Menu items are subject to availability
5. Payment
Cash on Delivery: We currently accept cash on delivery only. You agree to:
- Pay the full amount upon delivery
- Have exact or near-exact change ready
- Not refuse payment after accepting the order
6. Delivery
6.1 Delivery Area
We deliver within Shopian and surrounding areas.
6.2 Delivery Time
- Estimated delivery times are approximate
- Times may vary due to traffic, weather, or other factors
- Track your order in real-time through our app
6.3 Your Responsibilities
- Provide accurate delivery address
- Be available at the delivery location
- Respond to delivery partner calls
7. Cancellation and Refunds
You may cancel your order:
- Before food preparation begins - Full cancellation allowed
- After preparation starts - Cancellation may not be possible
- After dispatch - No cancellation allowed
Contact us at +91 98825 11146 for cancellation requests.
8. Food Quality and Safety
We are committed to providing high-quality food. Please:
- Inspect your order upon delivery
- Report quality issues immediately
- Inform us of food allergies when ordering
- Consume food within recommended time
9. User Conduct
You agree NOT to:
- Use our Services for illegal purposes
- Provide false information
- Place fake orders
- Abuse or harass our staff
- Interfere with our Services
10. Intellectual Property
All content on our Services is the property of Cafe Luna Vista and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.
11. Limitation of Liability
Cafe Luna Vista shall not be liable for:
- Indirect or consequential damages
- Loss of profits or revenue
- Service interruptions or delays
- Food allergies not communicated to us
Our total liability shall not exceed the amount paid for the specific order.
12. Privacy
Your use of our Services is governed by our Privacy Policy. Please review it to understand how we handle your information.
13. Changes to Terms
We may modify these Terms at any time. Your continued use of our Services after changes constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by the laws of India. The courts of Shopian, Jammu and Kashmir shall have exclusive jurisdiction over any disputes.
15. Contact Us
For questions about these Terms, please contact us:
Cafe Luna Vista
Near Court Road, Shopian
Jammu and Kashmir, India
Phone: +91 98825 11146
Instagram: @lunavistacafe
By using Cafe Luna Vista's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.