Privacy Policy
Last updated: October 26, 2025
1. Introduction
At Cafe Luna Vista, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.
By using our Services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you use our Services, we may collect:
- Contact Information: Name, phone number, email address
- Delivery Information: Delivery addresses and location data
- Account Information: Login credentials and authentication data
- Order Information: Order history, food preferences, special requests
- Payment Information: Currently cash only, but may include payment details in future
2.2 Automatically Collected Information
When you access our Services, we automatically collect:
- Device Information: Device type, operating system, browser type
- Usage Data: Pages viewed, time spent, clicks, and navigation patterns
- Location Data: IP address, GPS location (with your permission)
- Cookies: See our Cookie Policy
2.3 Information from Third Parties
We may receive information from:
- Social media platforms (if you connect your account)
- Payment processors (when implemented)
- Analytics providers
3. How We Use Your Information
We use your information to:
- Process Orders: Fulfill and deliver your food orders
- Communicate: Send order confirmations, updates, and delivery notifications
- Customer Support: Respond to inquiries and resolve issues
- Improve Services: Analyze usage patterns to enhance user experience
- Marketing: Send promotional offers (with your consent)
- Security: Detect and prevent fraud or unauthorized access
- Legal Compliance: Comply with applicable laws and regulations
- Personalization: Customize content and recommendations
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
- Delivery partners who fulfill your orders
- Technology service providers (hosting, analytics)
- Payment processors (when implemented)
- Customer support tools
4.2 Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
4.3 Legal Requirements
We may disclose information if required by law or to:
- Comply with legal obligations
- Protect our rights and safety
- Prevent fraud or abuse
- Respond to government requests
4.4 With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication via phone number OTP
- Regular security audits and updates
- Access controls and employee training
- Firewall and intrusion detection systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Request limitations on how we use your data
- Portability: Receive your data in a transferable format
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, please contact us at +91 98825 11146.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our Services
- Deliver personalized content
- Improve security and prevent fraud
For more details, please see our Cookie Policy.
8. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. We may retain certain information even after you close your account if required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
9. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Location Data
We collect location data to:
- Provide accurate delivery services
- Show nearby cafe locations
- Estimate delivery times
- Improve service availability in your area
You can disable location services in your device settings, though this may limit certain features.
12. Marketing Communications
With your consent, we may send you:
- Promotional offers and discounts
- New menu items and updates
- Special event notifications
- Customer surveys
You can opt-out of marketing communications at any time by contacting us or using the unsubscribe link in our messages.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Services and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Cafe Luna Vista
Near Court Road, Shopian
Jammu and Kashmir, India
Phone: +91 98825 11146
Instagram: @lunavistacafe
By using Cafe Luna Vista's Services, you acknowledge that you have read and understood this Privacy Policy.